Name [FTUForum.com] [UDEMY] Salesforce Service Cloud Consultant Certification Course [FTU]

File Type video

Size 1.94GB

UpdateDate 2024-11-18

hash *****FF27F64BE941D92E694FE4C0B15FCC2090

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Files 0. Websites you may like/1. (FreeTutorials.Us) Download Udemy Paid Courses For Free.url | 328B 0. Websites you may like/2. (FreeCoursesOnline.Me) Download Udacity, Masterclass, Lynda, PHLearn, Pluralsight Free.url | 286B 0. Websites you may like/3. (NulledPremium.com) Download Cracked Website Themes, Plugins, Scripts And Stock Images.url | 163B 0. Websites you may like/4. (FTUApps.com) Download Cracked Developers Applications For Free.url | 239B 0. Websites you may like/5. (Discuss.FTUForum.com) FTU Discussion Forum.url | 294B 0. Websites you may like/How you can help Team-FTU.txt | 237B 10. Release Readiness and Updates/1. Adding a Path to the Case Object - Spring '18 Release.mp4 | 9.93MB 10. Release Readiness and Updates/1. Adding a Path to the Case Object - Spring '18 Release.vtt | 11.58KB 11. Next Steps/1. Next Steps Introduction.mp4 | 2.95MB 11. Next Steps/1. Next Steps Introduction.vtt | 996B 11. Next Steps/2. Registering for the Service Cloud Consultant Certification.mp4 | 11.04MB 11. Next Steps/2. Registering for the Service Cloud Consultant Certification.vtt | 6.90KB 11. Next Steps/3. Taking the Exam – Online vs. On-site.mp4 | 38.69MB 11. Next Steps/3. Taking the Exam – Online vs. On-site.vtt | 14.20KB 11. Next Steps/4. Test Taking Strategies – Improve Your Odds of Passing the First Time.mp4 | 59.52MB 11. Next Steps/4. Test Taking Strategies – Improve Your Odds of Passing the First Time.vtt | 7.96KB 11. Next Steps/5. Final Thoughts and a Word of Thanks.mp4 | 9.70MB 11. Next Steps/5. Final Thoughts and a Word of Thanks.vtt | 1.18KB 11. Next Steps/6. Bonus Lecture Promo Codes Website Facebook Group LinkedIn and More.html | 6.65KB 1. Introduction and Getting Started/1. Getting Started Introduction.mp4 | 28.63MB 1. Introduction and Getting Started/1. Getting Started Introduction.vtt | 4.20KB 1. Introduction and Getting Started/2.1 Free Salesforce Account Signup.html | 100B 1. Introduction and Getting Started/2. Signing Up for a Free Salesforce Account.mp4 | 18.05MB 1. Introduction and Getting Started/2. Signing Up for a Free Salesforce Account.vtt | 3.99KB 1. Introduction and Getting Started/3. General Housekeeping and Free Resources for Your Salesforce Career.html | 1.92KB 1. Introduction and Getting Started/4. Logging into Salesforce and Switching Between Lightning and Classic.mp4 | 16.59MB 1. Introduction and Getting Started/4. Logging into Salesforce and Switching Between Lightning and Classic.vtt | 2.82KB 1. Introduction and Getting Started/5. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.mp4 | 17.22MB 1. Introduction and Getting Started/5. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.vtt | 8.47KB 1. Introduction and Getting Started/6. Assigning the Service Cloud and Knowledge User Feature Licenses.mp4 | 9.10MB 1. Introduction and Getting Started/6. Assigning the Service Cloud and Knowledge User Feature Licenses.vtt | 1.49KB 1. Introduction and Getting Started/7. Introduction and Getting Started Quiz.html | 141B 2. Industry Knowledge/10.1 Call Center Acronyms - by TalkDesk.html | 111B 2. Industry Knowledge/10.2 Computer Telephony Integration (CTI) for Salesforce How Does it Work.html | 146B 2. Industry Knowledge/10. Contact Center Components and How They Solve Business Challenges.mp4 | 11.46MB 2. Industry Knowledge/10. Contact Center Components and How They Solve Business Challenges.vtt | 4.02KB 2. Industry Knowledge/11. Practice Activity – Industry Knowledge Trailhead Units.html | 651B 2. Industry Knowledge/12. Industry Knowledge Quiz.html | 141B 2. Industry Knowledge/1. Industry Knowledge Introduction.mp4 | 4.61MB 2. Industry Knowledge/1. Industry Knowledge Introduction.vtt | 2.07KB 2. Industry Knowledge/2.1 Understanding Call Center Analytics.html | 122B 2. Industry Knowledge/2.2 Contact Center Glossary.html | 132B 2. Industry Knowledge/2.3 Service and Support Reports and Dashboards - AppExchange App.html | 138B 2. Industry Knowledge/2.4 Contact Center Metrics and Best Practices.html | 127B 2. Industry Knowledge/2. Installing Service and Support Dashboards to Measure Contact Center Metrics.mp4 | 16.30MB 2. Industry Knowledge/2. Installing Service and Support Dashboards to Measure Contact Center Metrics.vtt | 6.84KB 2. Industry Knowledge/3.1 Wave App for Service 1 Sheet.html | 154B 2. Industry Knowledge/3.2 Service Wave Demo.html | 119B 2. Industry Knowledge/3.3 Understanding Call Center Analytics.html | 122B 2. Industry Knowledge/3.4 5 Questions About Wave Analytics.html | 1.35KB 2. Industry Knowledge/3. Contact Center KPIs.mp4 | 15.90MB 2. Industry Knowledge/3. Contact Center KPIs.vtt | 5.19KB 2. Industry Knowledge/4. Contact Center Business Challenges and How Salesforce Helps.mp4 | 7.46MB 2. Industry Knowledge/4. Contact Center Business Challenges and How Salesforce Helps.vtt | 4.17KB 2. Industry Knowledge/5. Use Cases and Benefits for Different Interaction Channels.mp4 | 14.79MB 2. Industry Knowledge/5. Use Cases and Benefits for Different Interaction Channels.vtt | 9.32KB 2. Industry Knowledge/6. Challenges and Considerations for Business Continuity in the Contact Center.mp4 | 5.89MB 2. Industry Knowledge/6. Challenges and Considerations for Business Continuity in the Contact Center.vtt | 3.00KB 2. Industry Knowledge/7. Exam Guide Sample Question #1.mp4 | 10.75MB 2. Industry Knowledge/7. Exam Guide Sample Question #1.vtt | 6.11KB 2. Industry Knowledge/8. Types of Contact Centers and Displaying the Service Console.mp4 | 18.77MB 2. Industry Knowledge/8. Types of Contact Centers and Displaying the Service Console.vtt | 7.55KB 2. Industry Knowledge/9.1 Consortium for Service Innovation - KCS - Knowledge Centered Service.html | 98B 2. Industry Knowledge/9.2 Salesforce is KCS Verified.html | 178B 2. Industry Knowledge/9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.mp4 | 8.53MB 2. Industry Knowledge/9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.vtt | 4.07KB 3. Implementation Strategies/1. Implementation Strategies Introduction.mp4 | 4.25MB 3. Implementation Strategies/1. Implementation Strategies Introduction.vtt | 1.25KB 3. Implementation Strategies/2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.mp4 | 43.04MB 3. Implementation Strategies/2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.vtt | 19.63KB 3. Implementation Strategies/3.1 Service Cloud ERD Diagram - From the SOAP API Guide.html | 150B 3. Implementation Strategies/3.2 Service Cloud Call Center Management - Service Cloud Landing Page.html | 144B 3. Implementation Strategies/3. Contact Center Deployment Strategies.mp4 | 15.20MB 3. Implementation Strategies/3. Contact Center Deployment Strategies.vtt | 6.55KB 3. Implementation Strategies/4. Practice Activity – Implementation Strategies Trailhead Units.html | 514B 3. Implementation Strategies/5. Implementation Strategies Quiz.html | 142B 4. Service Cloud Solution Design/10.1 Irreversible Macros.html | 141B 4. Service Cloud Solution Design/10.2 Examples of Macros in Salesforce Classic.html | 130B 4. Service Cloud Solution Design/10.3 Running a Macro.html | 125B 4. Service Cloud Solution Design/10.4 Bulk Macros.html | 137B 4. Service Cloud Solution Design/10.5 Creating Macros in Salesforce Classic.html | 128B 4. Service Cloud Solution Design/10.6 Tips for Creating Macros.html | 126B 4. Service Cloud Solution Design/10. Service Console Macros.mp4 | 30.85MB 4. Service Cloud Solution Design/10. Service Console Macros.vtt | 7.49KB 4. Service Cloud Solution Design/11.1 Salesforce Console Developer Guide.html | 123B 4. Service Cloud Solution Design/11.2 What Features Are Available in Lightning Console Apps.html | 141B 4. Service Cloud Solution Design/11.3 Sample Visualforce Code for Toolkit Example.html | 172B 4. Service Cloud Solution Design/11.4 Salesforce Console Integration Toolkit Developer Guide.html | 140B 4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.mp4 | 39.62MB 4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.vtt | 14.13KB 4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.mp4 | 18.45MB 4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.vtt | 6.99KB 4. Service Cloud Solution Design/13. Exam Guide Sample Question #2.mp4 | 9.66MB 4. Service Cloud Solution Design/13. Exam Guide Sample Question #2.vtt | 5.35KB 4. Service Cloud Solution Design/14. Practice Activity – Service Cloud Solution Design Trailhead Units.html | 725B 4. Service Cloud Solution Design/15. Service Cloud Solution Design Quiz.html | 141B 4. Service Cloud Solution Design/1. Service Cloud Solution Design Introduction.mp4 | 2.64MB 4. Service Cloud Solution Design/1. Service Cloud Solution Design Introduction.vtt | 759B 4. Service Cloud Solution Design/2. Analyzing Customer Requirements for Service Cloud Solution Design.mp4 | 17.59MB 4. Service Cloud Solution Design/2. Analyzing Customer Requirements for Service Cloud Solution Design.vtt | 10.29KB 4. Service Cloud Solution Design/3. Extending the Service Cloud with Custom Application Development and Third-Party.mp4 | 9.66MB 4. Service Cloud Solution Design/3. Extending the Service Cloud with Custom Application Development and Third-Party.vtt | 4.90KB 4. Service Cloud Solution Design/4. Key Components for Performance Optimization and Creating a Validation Rule.mp4 | 21.41MB 4. Service Cloud Solution Design/4. Key Components for Performance Optimization and Creating a Validation Rule.vtt | 10.13KB 4. Service Cloud Solution Design/5. User Experience Requirements Solved by the Salesforce Lightning Service Console.mp4 | 13.16MB 4. Service Cloud Solution Design/5. User Experience Requirements Solved by the Salesforce Lightning Service Console.vtt | 7.70KB 4. Service Cloud Solution Design/6.1 What Features Are Available in Lightning Console Apps (Help Article).html | 141B 4. Service Cloud Solution Design/6. Salesforce Lightning Service Console Custom List Views and Creating a New User.mp4 | 44.28MB 4. Service Cloud Solution Design/6. Salesforce Lightning Service Console Custom List Views and Creating a New User.vtt | 21.91KB 4. Service Cloud Solution Design/7.1 Set Up Interaction Logs for a Console in Salesforce Classic (Help Article).html | 133B 4. Service Cloud Solution Design/7.2 Turn On Interaction Logs for a Console in Salesforce Classic.html | 130B 4. Service Cloud Solution Design/7.3 What Features Are Available in Lightning Console Apps (Help Article).html | 141B 4. Service Cloud Solution Design/7. Service Console Interaction Logs (Salesforce Classic Only).mp4 | 31.73MB 4. Service Cloud Solution Design/7. Service Console Interaction Logs (Salesforce Classic Only).vtt | 11.47KB 4. Service Cloud Solution Design/8. Service Console Custom Components.mp4 | 21.60MB 4. Service Cloud Solution Design/8. Service Console Custom Components.vtt | 8.82KB 4. Service Cloud Solution Design/9.1 Keyboard Shortcuts for Lightning Console Apps.html | 145B 4. Service Cloud Solution Design/9.2 Default Keyboard Shortcuts for a Salesforce Console in Salesforce Classic.html | 145B 4. Service Cloud Solution Design/9.3 Work with Keyboard Shortcuts in a Salesforce Console in Salesforce Classic.html | 142B 4. Service Cloud Solution Design/9. Service Console Keyboard Shortcuts.mp4 | 5.95MB 4. Service Cloud Solution Design/9. Service Console Keyboard Shortcuts.vtt | 1.97KB 5. Knowledge Management/10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.mp4 | 20.38MB 5. Knowledge Management/10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.vtt | 7.90KB 5. Knowledge Management/11. Exam Guide Sample Question #5.mp4 | 6.88MB 5. Knowledge Management/11. Exam Guide Sample Question #5.vtt | 4.51KB 5. Knowledge Management/12. Practice Activity – Knowledge Management Trailhead Units.html | 496B 5. Knowledge Management/13. Knowledge Management Quiz.html | 141B 5. Knowledge Management/1. Knowledge Management Introduction.mp4 | 2.60MB 5. Knowledge Management/1. Knowledge Management Introduction.vtt | 820B 5. Knowledge Management/2.1 Complete Guide to Salesforce Knowledge.html | 153B 5. Knowledge Management/2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.mp4 | 31.82MB 5. Knowledge Management/2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.vtt | 12.03KB 5. Knowledge Management/3.1 Knowledge Base Dashboards & Reports.html | 142B 5. Knowledge Management/3. Managing Knowledge Adoption and Maintenance.mp4 | 25.74MB 5. Knowledge Management/3. Managing Knowledge Adoption and Maintenance.vtt | 10.34KB 5. Knowledge Management/4.1 Keyboard Shortcuts for Data Categories.html | 138B 5. Knowledge Management/4.2 Data Categories in Salesforce.com.html | 130B 5. Knowledge Management/4. Creating Knowledge Data Categories Groups and Data Categories.mp4 | 22.10MB 5. Knowledge Management/4. Creating Knowledge Data Categories Groups and Data Categories.vtt | 10.18KB 5. Knowledge Management/5. Creating Knowledge Article Record Types and Assigning Page Layouts.mp4 | 20.21MB 5. Knowledge Management/5. Creating Knowledge Article Record Types and Assigning Page Layouts.vtt | 6.31KB 5. Knowledge Management/6. Turning on the Knowledge Sidebar in the Service Console.mp4 | 24.11MB 5. Knowledge Management/6. Turning on the Knowledge Sidebar in the Service Console.vtt | 8.97KB 5. Knowledge Management/7.1 Salesforce Knowledge Implementation Guide.html | 170B 5. Knowledge Management/7. Knowledge Publishing Workflow.mp4 | 28.43MB 5. Knowledge Management/7. Knowledge Publishing Workflow.vtt | 18.91KB 5. Knowledge Management/8.1 Salesforce Knowledge Implementation Guide.html | 170B 5. Knowledge Management/8. Knowledge Data Migration Strategies.mp4 | 10.50MB 5. Knowledge Management/8. Knowledge Data Migration Strategies.vtt | 5.88KB 5. Knowledge Management/9. Knowledge vs. Solutions.mp4 | 8.05MB 5. Knowledge Management/9. Knowledge vs. Solutions.vtt | 4.08KB 6. Interaction Channels/10. Chat Interaction Channel – Web Chat (Live Agent).mp4 | 8.19MB 6. Interaction Channels/10. Chat Interaction Channel – Web Chat (Live Agent).vtt | 3.06KB 6. Interaction Channels/11. Enabling Live Agent and Creating Live Agent Users.mp4 | 6.90MB 6. Interaction Channels/11. Enabling Live Agent and Creating Live Agent Users.vtt | 2.38KB 6. Interaction Channels/12. Creating Live Agent Skills.mp4 | 7.16MB 6. Interaction Channels/12. Creating Live Agent Skills.vtt | 2.63KB 6. Interaction Channels/13. Creating Live Agent Configurations.mp4 | 19.49MB 6. Interaction Channels/13. Creating Live Agent Configurations.vtt | 9.07KB 6. Interaction Channels/14. Creating Live Agent Deployments.mp4 | 4.53MB 6. Interaction Channels/14. Creating Live Agent Deployments.vtt | 3.29KB 6. Interaction Channels/15. Setting Up Live Agent in the Salesforce Console.mp4 | 6.38MB 6. Interaction Channels/15. Setting Up Live Agent in the Salesforce Console.vtt | 3.33KB 6. Interaction Channels/16. Creating Chat Buttons.mp4 | 25.33MB 6. Interaction Channels/16. Creating Chat Buttons.vtt | 9.77KB 6. Interaction Channels/17. Enabling OmniChannel and Creating Service Presence Status.mp4 | 6.08MB 6. Interaction Channels/17. Enabling OmniChannel and Creating Service Presence Status.vtt | 3.28KB 6. Interaction Channels/18. Adding the Supervisor Panel to the Salesforce Console.mp4 | 16.23MB 6. Interaction Channels/18. Adding the Supervisor Panel to the Salesforce Console.vtt | 5.27KB 6. Interaction Channels/19.1 Marketing Cloud Social Specialist Certification Information.html | 120B 6. Interaction Channels/19.2 Social Customer Feedback Surveys (AppExchange - Requires Social Studio License).html | 142B 6. Interaction Channels/19.3 Complete Guide to Social Customer Service.html | 146B 6. Interaction Channels/19.4 Social Studio Home Page.html | 136B 6. Interaction Channels/19. Social Media Interaction Channel.mp4 | 23.27MB 6. Interaction Channels/19. Social Media Interaction Channel.vtt | 9.59KB 6. Interaction Channels/1. Interaction Channels Introduction.mp4 | 9.10MB 6. Interaction Channels/1. Interaction Channels Introduction.vtt | 2.35KB 6. Interaction Channels/20. Chatter Groups as Internal Interaction Channels.mp4 | 16.58MB 6. Interaction Channels/20. Chatter Groups as Internal Interaction Channels.vtt | 7.44KB 6. Interaction Channels/21. Exam Guide Sample Question #4.mp4 | 4.62MB 6. Interaction Channels/21. Exam Guide Sample Question #4.vtt | 2.93KB 6. Interaction Channels/2.1 Service Cloud Channels.html | 131B 6. Interaction Channels/22. Interaction Channels UI Design Considerations.mp4 | 30.92MB 6. Interaction Channels/22. Interaction Channels UI Design Considerations.vtt | 15.69KB 6. Interaction Channels/23. Case Feed Configuration and Customization.mp4 | 28.25MB 6. Interaction Channels/23. Case Feed Configuration and Customization.vtt | 12.10KB 6. Interaction Channels/24. Adding and Configuring the Email Action to the Case Feed.mp4 | 19.76MB 6. Interaction Channels/24. Adding and Configuring the Email Action to the Case Feed.vtt | 9.37KB 6. Interaction Channels/25. Interaction Channels Profile Design Considerations.mp4 | 21.61MB 6. Interaction Channels/25. Interaction Channels Profile Design Considerations.vtt | 10.00KB 6. Interaction Channels/26.1 SOAP API Developer Guide API Reference.html | 138B 6. Interaction Channels/26. Interaction Channels Objects to Expose Design Considerations.mp4 | 19.47MB 6. Interaction Channels/26. Interaction Channels Objects to Expose Design Considerations.vtt | 8.15KB 6. Interaction Channels/27. Interaction Channels Sharing Model Design Considerations.mp4 | 23.77MB 6. Interaction Channels/27. Interaction Channels Sharing Model Design Considerations.vtt | 14.07KB 6. Interaction Channels/28.1 Knowledge Report App.html | 142B 6. Interaction Channels/28.2 AppExchange Dashboard Pack for Marketing, Sales and Service.html | 142B 6. Interaction Channels/28. Interaction Channels Reporting Design Considerations.mp4 | 27.49MB 6. Interaction Channels/28. Interaction Channels Reporting Design Considerations.vtt | 16.52KB 6. Interaction Channels/29. Kan Ban View and Case Feed Page Layout Assignments.mp4 | 27.37MB 6. Interaction Channels/29. Kan Ban View and Case Feed Page Layout Assignments.vtt | 15.78KB 6. Interaction Channels/2. Understanding and Implementing Multiple Support Processes.mp4 | 11.12MB 6. Interaction Channels/2. Understanding and Implementing Multiple Support Processes.vtt | 5.97KB 6. Interaction Channels/30. Practice Activity – Interaction Channels Trailhead Units.html | 641B 6. Interaction Channels/31. Interaction Channels Quiz.html | 141B 6. Interaction Channels/3. Mobile Interaction Channel and Creating a Mobile Case Record Type.mp4 | 8.40MB 6. Interaction Channels/3. Mobile Interaction Channel and Creating a Mobile Case Record Type.vtt | 4.37KB 6. Interaction Channels/4. Telephony (aka ‘phone’) Interaction Channel.mp4 | 8.55MB 6. Interaction Channels/4. Telephony (aka ‘phone’) Interaction Channel.vtt | 4.08KB 6. Interaction Channels/5. Email Interaction Channel and Creating an Email Case Record Type.mp4 | 6.36MB 6. Interaction Channels/5. Email Interaction Channel and Creating an Email Case Record Type.vtt | 3.03KB 6. Interaction Channels/6.1 Email-to-Case Help Article.html | 143B 6. Interaction Channels/6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.mp4 | 26.41MB 6. Interaction Channels/6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.vtt | 13.49KB 6. Interaction Channels/7. Adding Emails Related List to Cases Page Layout.mp4 | 20.55MB 6. Interaction Channels/7. Adding Emails Related List to Cases Page Layout.vtt | 7.81KB 6. Interaction Channels/8. Configuring Email Templates for Effective Case Communications.mp4 | 12.04MB 6. Interaction Channels/8. Configuring Email Templates for Effective Case Communications.vtt | 6.42KB 6. Interaction Channels/9. Web Interaction Channel.mp4 | 17.31MB 6. Interaction Channels/9. Web Interaction Channel.vtt | 9.32KB 7. Case Management/10. Creating Omni-Channel Permission Sets.mp4 | 7.69MB 7. Case Management/10. Creating Omni-Channel Permission Sets.vtt | 3.34KB 7. Case Management/11. Adding Omni-Channel to your Service Console Footer.mp4 | 13.62MB 7. Case Management/11. Adding Omni-Channel to your Service Console Footer.vtt | 4.45KB 7. Case Management/12. Adding Sidebar Components to the Service Console.mp4 | 18.87MB 7. Case Management/12. Adding Sidebar Components to the Service Console.vtt | 6.22KB 7. Case Management/13. Adding Fields to Page Layouts and Related Lists for Improved Usability.mp4 | 13.21MB 7. Case Management/13. Adding Fields to Page Layouts and Related Lists for Improved Usability.vtt | 5.64KB 7. Case Management/14. Case Escalation Design Considerations.mp4 | 27.39MB 7. Case Management/14. Case Escalation Design Considerations.vtt | 11.56KB 7. Case Management/15. Log a Call Activity Management and Call Disposition Design.mp4 | 37.94MB 7. Case Management/15. Log a Call Activity Management and Call Disposition Design.vtt | 15.13KB 7. Case Management/16.1 Idea Exchange - Vote on Close Case ButtonPage Missing in Lightning Experience.html | 122B 7. Case Management/16. Case Resolution Design Considerations – Case Closure.mp4 | 22.58MB 7. Case Management/16. Case Resolution Design Considerations – Case Closure.vtt | 10.84KB 7. Case Management/17.1 Entitlement Management Help Topic.html | 132B 7. Case Management/17.2 Entitlement Setup Checklist.html | 161B 7. Case Management/17.3 The Admin's Guide to Entitlement Management (PDF).html | 175B 7. Case Management/17.4 Entitlement Management Trailhead Module.html | 114B 7. Case Management/17. Enabling Entitlement Management for SLA Driven Case Management.mp4 | 75.95MB 7. Case Management/17. Enabling Entitlement Management for SLA Driven Case Management.vtt | 26.82KB 7. Case Management/18.1 Keyboard Shortcuts for Macros.html | 131B 7. Case Management/18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.mp4 | 23.97MB 7. Case Management/18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.vtt | 10.45KB 7. Case Management/19.1 Field Service Lightning Managed Package Implementation Notes (PDF).html | 147B 7. Case Management/19.2 Field Service Lightning Consultant Certification Home Page.html | 128B 7. Case Management/19.3 Set Up Field Service Lightning (Help Article).html | 124B 7. Case Management/19.4 Field Service Lightning Managed Package Installation Page.html | 97B 7. Case Management/19.5 Complete Guide to Field Service (PDF).html | 174B 7. Case Management/19. Field Service Lightning.mp4 | 43.08MB 7. Case Management/19. Field Service Lightning.vtt | 14.31KB 7. Case Management/1. Case Management Introduction.mp4 | 3.74MB 7. Case Management/1. Case Management Introduction.vtt | 1.17KB 7. Case Management/20. Final Live Agent Configurations.mp4 | 13.35MB 7. Case Management/20. Final Live Agent Configurations.vtt | 8.59KB 7. Case Management/21.1 Introducing Lightning Bolt.html | 132B 7. Case Management/21.2 Which Community Template Should I Use.html | 139B 7. Case Management/21.3 New Case Action Doesn't Exist Error - Knowledge Article 000232310.html | 120B 7. Case Management/21.4 Set Up and Manage Communities Guide (PDF).html | 123B 7. Case Management/21.5 Customer Community 101 eBook (PDF).html | 134B 7. Case Management/21.6 Build a Community with Knowledge and Chat (Trailhead).html | 163B 7. Case Management/21. Creating a Self-Service Community to Increase Case Deflection.mp4 | 57.34MB 7. Case Management/21. Creating a Self-Service Community to Increase Case Deflection.vtt | 21.80KB 7. Case Management/22.1 Which Automation Tool.html | 180B 7. Case Management/22.2 Visual Workflow Getting Started Pack (Private AppExchange Listing).html | 138B 7. Case Management/22.3 Create a Satisfaction Survey Using Flows - Trailhead Module.html | 120B 7. Case Management/22.4 Visual Workflow Guide.html | 159B 7. Case Management/22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.mp4 | 76.29MB 7. Case Management/22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.vtt | 24.83KB 7. Case Management/23. Practice Activity – Case Management Trailhead Units.html | 1.11KB 7. Case Management/24. Case Management Quiz.html | 141B 7. Case Management/2. Designing a Case Management Solution.mp4 | 5.57MB 7. Case Management/2. Designing a Case Management Solution.vtt | 3.01KB 7. Case Management/3. Case Creation Design Considerations.mp4 | 6.89MB 7. Case Management/3. Case Creation Design Considerations.vtt | 4.30KB 7. Case Management/4. Case Queues Configuration.mp4 | 21.02MB 7. Case Management/4. Case Queues Configuration.vtt | 9.58KB 7. Case Management/5. Case Assignment Design Considerations.mp4 | 46.19MB 7. Case Management/5. Case Assignment Design Considerations.vtt | 17.77KB 7. Case Management/6.1 Supported Objects for OmniChannel.html | 149B 7. Case Management/6.2 OmniChannel Implementation Guide.html | 143B 7. Case Management/6. OmniChannel for Routing of Cases.mp4 | 8.69MB 7. Case Management/6. OmniChannel for Routing of Cases.vtt | 2.77KB 7. Case Management/7.1 Supported Objects for OmniChannel.html | 149B 7. Case Management/7. Creating Service Channels for Omni-Channel.mp4 | 18.51MB 7. Case Management/7. Creating Service Channels for Omni-Channel.vtt | 5.77KB 7. Case Management/8. Creating Routing Configurations for Omni-Channel.mp4 | 22.03MB 7. Case Management/8. Creating Routing Configurations for Omni-Channel.vtt | 8.26KB 7. Case Management/9. Creating a Presence Status for Omni-Channel.mp4 | 5.68MB 7. Case Management/9. Creating a Presence Status for Omni-Channel.vtt | 1.89KB 8. Contact Center Analytics/1. Contact Center Analytics Introduction.mp4 | 3.88MB 8. Contact Center Analytics/1. Contact Center Analytics Introduction.vtt | 1.25KB 8. Contact Center Analytics/2.1 Service and Support Reports and Dashboards App.html | 142B 8. Contact Center Analytics/2. Contact Center Reporting Solutions.mp4 | 11.90MB 8. Contact Center Analytics/2. Contact Center Reporting Solutions.vtt | 4.10KB 8. Contact Center Analytics/3. Reports and Dashboards Design Considerations.mp4 | 18.70MB 8. Contact Center Analytics/3. Reports and Dashboards Design Considerations.vtt | 8.50KB 8. Contact Center Analytics/4. Practice Activity – Contact Center Analytics Trailhead Units.html | 812B 8. Contact Center Analytics/5. Contact Center Analytics Quiz.html | 141B 9. Integration and Data Management/1. Integration and Data Management Introduction.mp4 | 4.26MB 9. Integration and Data Management/1. Integration and Data Management Introduction.vtt | 1.49KB 9. Integration and Data Management/2.1 Deferred Sharing Tip Sheet (PDF).html | 158B 9. Integration and Data Management/2. Design Considerations for Large Data and Transaction Volumes.mp4 | 7.78MB 9. Integration and Data Management/2. Design Considerations for Large Data and Transaction Volumes.vtt | 2.88KB 9. Integration and Data Management/3.1 Open CTI Lightning Demo Adapter Installation Page.html | 139B 9. Integration and Data Management/3.2 Get Started with Open CTI.html | 156B 9. Integration and Data Management/3.3 Lightning Open CTI Demo Adapter Install Instructions and More.html | 117B 9. Integration and Data Management/3. Contact Center Integration Patterns.mp4 | 42.56MB 9. Integration and Data Management/3. Contact Center Integration Patterns.vtt | 14.69KB 9. Integration and Data Management/4. Practice Activity – Integration and Data Management Trailhead Units.html | 718B 9. Integration and Data Management/5. Integration and Data Management Quiz.html | 141B