Name [ FreeCourseWeb.com ] Udemy - Handling and Servicing Customers For Retention and Growth
File Type video
Size 1.04GB
UpdateDate 2024-11-23
hash *****26153EEFB95129321E2DAFE722D9AB4A96
Hot 192
Files Get Bonus Downloads Here.url | 183B ~Get Your Files Here !/1 - Introduction/1 - Introduction.mp4 | 48.44MB ~Get Your Files Here !/1 - Introduction/2 - Agenda of the course.mp4 | 7.08MB ~Get Your Files Here !/1 - Introduction/3 - Complaints Gift or Curse.mp4 | 12.20MB ~Get Your Files Here !/10 - Summary Quiz and Action Plan/22 - Self Assessment.mp4 | 13.09MB ~Get Your Files Here !/10 - Summary Quiz and Action Plan/23 - Action Plan.mp4 | 10.54MB ~Get Your Files Here !/10 - Summary Quiz and Action Plan/24 - Quiz-Answers-Handling-customers.pdf | 167.32KB ~Get Your Files Here !/10 - Summary Quiz and Action Plan/24 - Quiz-Handling-customer.pdf | 133.33KB ~Get Your Files Here !/10 - Summary Quiz and Action Plan/24 - Test.mp4 | 5.92MB ~Get Your Files Here !/10 - Summary Quiz and Action Plan/25 - Conclusion.mp4 | 8.45MB ~Get Your Files Here !/2 - Service Recovery Paradox/4 - Service Recovery Paradox.mp4 | 46.20MB ~Get Your Files Here !/2 - Service Recovery Paradox/5 - Customer Value Pyramid.mp4 | 59.46MB ~Get Your Files Here !/3 - Concept of Exceptional Customer Service Moment of Truth/6 - Moment of Truth Levels Their Outcomes.mp4 | 57.19MB ~Get Your Files Here !/3 - Concept of Exceptional Customer Service Moment of Truth/7 - Case Study Poor Customer Service Negligence.mp4 | 2.42MB ~Get Your Files Here !/3 - Concept of Exceptional Customer Service Moment of Truth/7 - Case-Study-Poor-Customer-Service-Negligence-is-Equivalent-to-Professional-Suicide.pdf | 175.79KB ~Get Your Files Here !/3 - Concept of Exceptional Customer Service Moment of Truth/8 - Case Analysis Necessary Tips.mp4 | 54.48MB ~Get Your Files Here !/4 - Complaint Management/10 - Dos Donts in Handling Complaining Customers.mp4 | 26.81MB ~Get Your Files Here !/4 - Complaint Management/9 - Handling Complaints LEAFF Model.mp4 | 34.25MB ~Get Your Files Here !/5 - Handling Variety of Complaining Customers/11 - Types of Difficult Customers Strategies to Handle Them.mp4 | 174.34MB ~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/12 - Product Process Knowledge.mp4 | 95.66MB ~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/13 - Ownership Empathy.mp4 | 34.41MB ~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/14 - Case Study Poor Complaint Handling Lack of Ownership Led to Financial Loss.mp4 | 3.35MB ~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/14 - Case-Study-Poor-Complaint-Handling-Lack-of-Ownership-Led-to-Financial-and-Reputation-Loss.pdf | 162.03KB ~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/15 - Case Analysis Necessary Tips.mp4 | 74.49MB ~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/16 - Networking Relationship.mp4 | 8.49MB ~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/17 - Case Study Where did they go wrong.mp4 | 3.05MB ~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/17 - Where-did-they-go-wrong.pdf | 179.66KB ~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/18 - Case Analysis Necessary Tips.mp4 | 56.12MB ~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/19 - Developing Retention Strategies.mp4 | 143.80MB ~Get Your Files Here !/8 - How to Say No to the Customer/20 - 4 Strategies to say professionally No.mp4 | 40.44MB ~Get Your Files Here !/9 - Good Will LetterEmail/21 - Importance of Good Will LetterEmail in relationship Enhancement Sample Email.mp4 | 43.22MB ~Get Your Files Here !/Bonus Resources.txt | 386B
