Name [ FreeCourseWeb.com ] Linkedin - Leveraging AI in Contact Centers - Overcoming Volume and Improving Customer Experience
File Type video
Size 172.46MB
UpdateDate 2024-9-25
hash *****81C26621B1EC3BFC52410445523570267A
Hot 1
Files Get Bonus Downloads Here.url | 183B ~Get Your Files Here !/01 - Introduction/01 - Leveraging AI in contact centers.mp4 | 3.37MB ~Get Your Files Here !/01 - Introduction/01 - Leveraging AI in contact centers.srt | 1.51KB ~Get Your Files Here !/01 - Introduction/02 - The promise of AI to solve customer service gaps.mp4 | 9.51MB ~Get Your Files Here !/01 - Introduction/02 - The promise of AI to solve customer service gaps.srt | 5.74KB ~Get Your Files Here !/01 - Introduction/03 - What is a change management program.mp4 | 8.15MB ~Get Your Files Here !/01 - Introduction/03 - What is a change management program.srt | 6.27KB ~Get Your Files Here !/02 - 1. The People Side of Implementing AI/01 - Why AI and why change management.mp4 | 9.93MB ~Get Your Files Here !/02 - 1. The People Side of Implementing AI/01 - Why AI and why change management.srt | 6.30KB ~Get Your Files Here !/02 - 1. The People Side of Implementing AI/02 - The use cases of AI in the contact center.mp4 | 16.31MB ~Get Your Files Here !/02 - 1. The People Side of Implementing AI/03 - What is agent experience.mp4 | 11.35MB ~Get Your Files Here !/02 - 1. The People Side of Implementing AI/03 - What is agent experience.srt | 5.31KB ~Get Your Files Here !/02 - 1. The People Side of Implementing AI/04 - How to implement AI in the contact center.mp4 | 9.57MB ~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/01 - Assessing organizational readiness.mp4 | 15.15MB ~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/01 - Assessing organizational readiness.srt | 7.18KB ~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/02 - Key elements of change management in the contact center.mp4 | 9.98MB ~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/02 - Key elements of change management in the contact center.srt | 6.80KB ~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/03 - Training and upskilling staff for AI adoption.mp4 | 15.31MB ~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/03 - Training and upskilling staff for AI adoption.srt | 7.49KB ~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/04 - Engaging high performing agents to coach others.mp4 | 9.81MB ~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/04 - Engaging high performing agents to coach others.srt | 5.76KB ~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/01 - Continuous improvement of AI in the contact center.mp4 | 15.87MB ~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/01 - Continuous improvement of AI in the contact center.srt | 6.67KB ~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/02 - Where does AI belong to help contact center agents.mp4 | 9.38MB ~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/02 - Where does AI belong to help contact center agents.srt | 6.29KB ~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/03 - KPIs for AI in the contact center.mp4 | 13.91MB ~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/03 - KPIs for AI in the contact center.srt | 6.97KB ~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/04 - Gathering feedback for continuous improvement.mp4 | 10.74MB ~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/04 - Gathering feedback for continuous improvement.srt | 6.04KB ~Get Your Files Here !/05 - Conclusion/01 - Next steps.mp4 | 4.05MB ~Get Your Files Here !/05 - Conclusion/01 - Next steps.srt | 1.91KB ~Get Your Files Here !/Bonus Resources.txt | 386B
