Name Cert Prep_ ITIL Foundations

File Type video

Size 8.60GB

UpdateDate 2024-6-15

hash *****3F30A6AF4526EB4D4168455F297E82D594

Hot 11

Files 03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model.mp4 | 264.78MB 01 Introduction/001 Welcome objective and schedule.mp4 | 54.78MB 01 Introduction/002 Certification exam-en.srt | 4.12KB 01 Introduction/002 Certification exam.mp4 | 38.63MB 01 Introduction/003 Qualification scheme-en.srt | 7.42KB 01 Introduction/003 Qualification scheme.mp4 | 73.40MB 02 Service Life Cycle/001 What is ITIL_-en.srt | 10.05KB 02 Service Life Cycle/001 What is ITIL_.mp4 | 105.76MB 02 Service Life Cycle/002 Components and phases of a service life cycle-en.srt | 11.17KB 02 Service Life Cycle/002 Components and phases of a service life cycle.mp4 | 112.44MB 02 Service Life Cycle/003 Main concepts of the service life cycle-en.srt | 11.26KB 02 Service Life Cycle/003 Main concepts of the service life cycle.mp4 | 92.50MB 02 Service Life Cycle/004 Summary_ Service life cycle-en.srt | 9.38KB 02 Service Life Cycle/004 Summary_ Service life cycle.mp4 | 91.88MB 03 Service Management as a Practice/001 IT today IT opportunity-en.srt | 10.12KB 03 Service Management as a Practice/001 IT today IT opportunity.mp4 | 95.59MB 03 Service Management as a Practice/002 What is a service_-en.srt | 9.04KB 03 Service Management as a Practice/002 What is a service_.mp4 | 92.40MB 03 Service Management as a Practice/003 What is service management_-en.srt | 6.46KB 03 Service Management as a Practice/003 What is service management_.mp4 | 61.21MB 03 Service Management as a Practice/004 What comprises value_-en.srt | 6.21KB 03 Service Management as a Practice/004 What comprises value_.mp4 | 63.30MB 03 Service Management as a Practice/005 The 4 Ps of service design-en.srt | 4.33KB 03 Service Management as a Practice/005 The 4 Ps of service design.mp4 | 45.25MB 03 Service Management as a Practice/006 Key IT service management roles-en.srt | 7.31KB 03 Service Management as a Practice/006 Key IT service management roles.mp4 | 74.17MB 03 Service Management as a Practice/007 Governance-en.srt | 4.54KB 03 Service Management as a Practice/007 Governance.mp4 | 46.19MB 03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model-en.srt | 25.42KB 01 Introduction/001 Welcome objective and schedule-en.srt | 5.97KB 03 Service Management as a Practice/009 Summary_ Service management as a practice-en.srt | 7.55KB 03 Service Management as a Practice/009 Summary_ Service management as a practice.mp4 | 66.90MB 04 Key Principles Models and Concepts/001 Processes-en.srt | 14.85KB 04 Key Principles Models and Concepts/001 Processes.mp4 | 136.25MB 04 Key Principles Models and Concepts/002 Processes tools and automation-en.srt | 10.52KB 04 Key Principles Models and Concepts/002 Processes tools and automation.mp4 | 100.69MB 04 Key Principles Models and Concepts/003 Functions-en.srt | 6.94KB 04 Key Principles Models and Concepts/003 Functions.mp4 | 70.54MB 04 Key Principles Models and Concepts/004 Specific roles-en.srt | 15.05KB 04 Key Principles Models and Concepts/004 Specific roles.mp4 | 157.14MB 04 Key Principles Models and Concepts/005 The Responsible Accountable Contribution Informed (RACI) model-en.srt | 4.86KB 04 Key Principles Models and Concepts/005 The Responsible Accountable Contribution Informed (RACI) model.mp4 | 48.29MB 04 Key Principles Models and Concepts/006 Risk management-en.srt | 7.80KB 04 Key Principles Models and Concepts/006 Risk management.mp4 | 80.23MB 04 Key Principles Models and Concepts/007 Business case-en.srt | 4.57KB 04 Key Principles Models and Concepts/007 Business case.mp4 | 44.62MB 04 Key Principles Models and Concepts/008 Communication-en.srt | 6.68KB 04 Key Principles Models and Concepts/008 Communication.mp4 | 63.05MB 04 Key Principles Models and Concepts/009 Service portfolio pipeline and catalog-en.srt | 7.58KB 04 Key Principles Models and Concepts/009 Service portfolio pipeline and catalog.mp4 | 72.51MB 04 Key Principles Models and Concepts/010 Prioritization-en.srt | 6.75KB 04 Key Principles Models and Concepts/010 Prioritization.mp4 | 71.21MB 04 Key Principles Models and Concepts/011 Summary_ Key principles models and concepts-en.srt | 6.10KB 04 Key Principles Models and Concepts/011 Summary_ Key principles models and concepts.mp4 | 59.79MB 05 Life-Cycle Phases/001 Service Strategy_ Goal scope processes and key concepts-en.srt | 12.49KB 05 Life-Cycle Phases/001 Service Strategy_ Goal scope processes and key concepts.mp4 | 125.46MB 05 Life-Cycle Phases/002 Service Strategy_ Value creation-en.srt | 10.14KB 05 Life-Cycle Phases/002 Service Strategy_ Value creation.mp4 | 93.23MB 05 Life-Cycle Phases/003 Value to the business of Service Strategy-en.srt | 5.55KB 05 Life-Cycle Phases/003 Value to the business of Service Strategy.mp4 | 54.77MB 05 Life-Cycle Phases/004 Service Design_ Goal scope processes and key concepts-en.srt | 10.69KB 05 Life-Cycle Phases/004 Service Design_ Goal scope processes and key concepts.mp4 | 108.50MB 05 Life-Cycle Phases/005 Five aspects of Service Design-en.srt | 7.28KB 05 Life-Cycle Phases/005 Five aspects of Service Design.mp4 | 68.16MB 05 Life-Cycle Phases/006 Service Design package-en.srt | 4.20KB 05 Life-Cycle Phases/006 Service Design package.mp4 | 45.84MB 05 Life-Cycle Phases/007 Value to the business of Service Design-en.srt | 5.33KB 05 Life-Cycle Phases/007 Value to the business of Service Design.mp4 | 48.28MB 05 Life-Cycle Phases/008 Service Transition_ Goal scope processes and key concepts-en.srt | 12.64KB 05 Life-Cycle Phases/008 Service Transition_ Goal scope processes and key concepts.mp4 | 125.89MB 05 Life-Cycle Phases/009 Service Knowledge Management System-en.srt | 9.12KB 05 Life-Cycle Phases/009 Service Knowledge Management System.mp4 | 96.74MB 05 Life-Cycle Phases/010 Value to the business of Service Transition-en.srt | 8.09KB 05 Life-Cycle Phases/010 Value to the business of Service Transition.mp4 | 78.66MB 05 Life-Cycle Phases/011 Service Operation_ Purpose scope processes and key concepts-en.srt | 10.49KB 05 Life-Cycle Phases/011 Service Operation_ Purpose scope processes and key concepts.mp4 | 102.34MB 05 Life-Cycle Phases/012 Value to the business of Service Operation-en.srt | 5.96KB 05 Life-Cycle Phases/012 Value to the business of Service Operation.mp4 | 62.88MB 05 Life-Cycle Phases/013 Continual Service Improvement_ Goal process and key concepts-en.srt | 11.66KB 05 Life-Cycle Phases/013 Continual Service Improvement_ Goal process and key concepts.mp4 | 110.24MB 05 Life-Cycle Phases/014 Service measurement systems and metrics-en.srt | 16.64KB 05 Life-Cycle Phases/014 Service measurement systems and metrics.mp4 | 158.19MB 05 Life-Cycle Phases/015 The Continual Service Improvement register-en.srt | 5.64KB 05 Life-Cycle Phases/015 The Continual Service Improvement register.mp4 | 54.39MB 05 Life-Cycle Phases/016 The Continual Service Improvement model-en.srt | 5.81KB 05 Life-Cycle Phases/016 The Continual Service Improvement model.mp4 | 61.16MB 05 Life-Cycle Phases/017 The Plan-Do-Check-Act (PDCA) model-en.srt | 3.25KB 05 Life-Cycle Phases/017 The Plan-Do-Check-Act (PDCA) model.mp4 | 36.24MB 05 Life-Cycle Phases/018 Value to the business of Continual Service Improvement-en.srt | 2.95KB 05 Life-Cycle Phases/018 Value to the business of Continual Service Improvement.mp4 | 32.95MB 05 Life-Cycle Phases/019 Integration of the five core phases-en.srt | 3.31KB 05 Life-Cycle Phases/019 Integration of the five core phases.mp4 | 33.28MB 05 Life-Cycle Phases/020 Summary_ Life-cycle phases-en.srt | 9.38KB 05 Life-Cycle Phases/020 Summary_ Life-cycle phases.mp4 | 91.82MB 06 Life-Cycle Processes_ Part One/001 Service Strategy_ Phase and processes overview-en.srt | 2.98KB 06 Life-Cycle Processes_ Part One/001 Service Strategy_ Phase and processes overview.mp4 | 30.77MB 06 Life-Cycle Processes_ Part One/002 Service portfolio management-en.srt | 12.83KB 06 Life-Cycle Processes_ Part One/002 Service portfolio management.mp4 | 115.31MB 06 Life-Cycle Processes_ Part One/003 Financial management for IT services-en.srt | 7.72KB 06 Life-Cycle Processes_ Part One/003 Financial management for IT services.mp4 | 75.10MB 06 Life-Cycle Processes_ Part One/004 Business relationship management-en.srt | 11.22KB 06 Life-Cycle Processes_ Part One/004 Business relationship management.mp4 | 98.69MB 06 Life-Cycle Processes_ Part One/005 Service Design_ Phase and processes overview-en.srt | 3.67KB 06 Life-Cycle Processes_ Part One/005 Service Design_ Phase and processes overview.mp4 | 42.46MB 06 Life-Cycle Processes_ Part One/006 Service Design coordination-en.srt | 10.32KB 06 Life-Cycle Processes_ Part One/006 Service Design coordination.mp4 | 100.14MB 06 Life-Cycle Processes_ Part One/007 Service Catalog key concepts-en.srt | 8.78KB 06 Life-Cycle Processes_ Part One/007 Service Catalog key concepts.mp4 | 85.91MB 06 Life-Cycle Processes_ Part One/008 More Service Catalog key concepts-en.srt | 8.75KB 06 Life-Cycle Processes_ Part One/008 More Service Catalog key concepts.mp4 | 81.59MB 06 Life-Cycle Processes_ Part One/009 Service Level Management_ Overview and key concepts-en.srt | 19.31KB 06 Life-Cycle Processes_ Part One/009 Service Level Management_ Overview and key concepts.mp4 | 191.30MB 06 Life-Cycle Processes_ Part One/010 Key activities of Service Level Management-en.srt | 7.51KB 06 Life-Cycle Processes_ Part One/010 Key activities of Service Level Management.mp4 | 76.15MB 06 Life-Cycle Processes_ Part One/011 Interfaces with Service Level Management-en.srt | 6.17KB 06 Life-Cycle Processes_ Part One/011 Interfaces with Service Level Management.mp4 | 63.26MB 06 Life-Cycle Processes_ Part One/012 Availability management-en.srt | 17.78KB 06 Life-Cycle Processes_ Part One/012 Availability management.mp4 | 170.58MB 06 Life-Cycle Processes_ Part One/013 Capacity management-en.srt | 16.13KB 06 Life-Cycle Processes_ Part One/013 Capacity management.mp4 | 167.04MB 06 Life-Cycle Processes_ Part One/014 IT Service Continuity Management-en.srt | 22.59KB 06 Life-Cycle Processes_ Part One/014 IT Service Continuity Management.mp4 | 215.65MB 06 Life-Cycle Processes_ Part One/015 Security management-en.srt | 12.65KB 06 Life-Cycle Processes_ Part One/015 Security management.mp4 | 137.32MB 06 Life-Cycle Processes_ Part One/016 Supplier management-en.srt | 9.78KB 06 Life-Cycle Processes_ Part One/016 Supplier management.mp4 | 97.20MB 07 Life-Cycle Processes_ Part Two/001 Service Transition_ Phase and process overview-en.srt | 4.06KB 07 Life-Cycle Processes_ Part Two/001 Service Transition_ Phase and process overview.mp4 | 42.18MB 07 Life-Cycle Processes_ Part Two/002 Transition Planning and Support-en.srt | 8.02KB 07 Life-Cycle Processes_ Part Two/002 Transition Planning and Support.mp4 | 69.52MB 07 Life-Cycle Processes_ Part Two/003 Service Asset and Configuration Management-en.srt | 13.77KB 07 Life-Cycle Processes_ Part Two/003 Service Asset and Configuration Management.mp4 | 125.21MB 07 Life-Cycle Processes_ Part Two/004 Configuration Management System-en.srt | 12.48KB 07 Life-Cycle Processes_ Part Two/004 Configuration Management System.mp4 | 121.05MB 07 Life-Cycle Processes_ Part Two/005 Definitive Media Library-en.srt | 5.59KB 07 Life-Cycle Processes_ Part Two/005 Definitive Media Library.mp4 | 59.11MB 07 Life-Cycle Processes_ Part Two/006 Change management-en.srt | 24.91KB 07 Life-Cycle Processes_ Part Two/006 Change management.mp4 | 245.22MB 07 Life-Cycle Processes_ Part Two/007 Change models-en.srt | 6.37KB 07 Life-Cycle Processes_ Part Two/007 Change models.mp4 | 64.02MB 07 Life-Cycle Processes_ Part Two/008 Change Advisory Board and Emergency Change Advisory Board-en.srt | 8.70KB 07 Life-Cycle Processes_ Part Two/008 Change Advisory Board and Emergency Change Advisory Board.mp4 | 87.23MB 07 Life-Cycle Processes_ Part Two/009 Activities of change management-en.srt | 9.54KB 07 Life-Cycle Processes_ Part Two/009 Activities of change management.mp4 | 92.97MB 07 Life-Cycle Processes_ Part Two/010 The seven Rs of change management-en.srt | 5.13KB 07 Life-Cycle Processes_ Part Two/010 The seven Rs of change management.mp4 | 48.03MB 07 Life-Cycle Processes_ Part Two/011 Change management interfaces-en.srt | 11.79KB 07 Life-Cycle Processes_ Part Two/011 Change management interfaces.mp4 | 121.91MB 07 Life-Cycle Processes_ Part Two/012 Release and Deployment Management-en.srt | 17.94KB 07 Life-Cycle Processes_ Part Two/012 Release and Deployment Management.mp4 | 166.90MB 07 Life-Cycle Processes_ Part Two/013 The four phases of Release and Deployment Management-en.srt | 8.42KB 07 Life-Cycle Processes_ Part Two/013 The four phases of Release and Deployment Management.mp4 | 80.02MB 07 Life-Cycle Processes_ Part Two/014 Knowledge management-en.srt | 4.13KB 07 Life-Cycle Processes_ Part Two/014 Knowledge management.mp4 | 42.07MB 07 Life-Cycle Processes_ Part Two/015 Data Information Knowledge Wisdom structure-en.srt | 2.51KB 07 Life-Cycle Processes_ Part Two/015 Data Information Knowledge Wisdom structure.mp4 | 21.66MB 07 Life-Cycle Processes_ Part Two/016 Service Knowledge Management System-en.srt | 5.88KB 07 Life-Cycle Processes_ Part Two/016 Service Knowledge Management System.mp4 | 65.79MB 07 Life-Cycle Processes_ Part Two/017 Service Operation_ Phase and process overview-en.srt | 3.01KB 07 Life-Cycle Processes_ Part Two/017 Service Operation_ Phase and process overview.mp4 | 33.61MB 07 Life-Cycle Processes_ Part Two/018 Event management-en.srt | 16.94KB 07 Life-Cycle Processes_ Part Two/018 Event management.mp4 | 153.30MB 07 Life-Cycle Processes_ Part Two/019 Incident management-en.srt | 12.87KB 07 Life-Cycle Processes_ Part Two/019 Incident management.mp4 | 124.40MB 07 Life-Cycle Processes_ Part Two/020 Key concepts of incident management-en.srt | 6.02KB 07 Life-Cycle Processes_ Part Two/020 Key concepts of incident management.mp4 | 65.25MB 07 Life-Cycle Processes_ Part Two/021 Incident models-en.srt | 3.89KB 07 Life-Cycle Processes_ Part Two/021 Incident models.mp4 | 35.95MB 07 Life-Cycle Processes_ Part Two/022 Activities of incident management-en.srt | 13.02KB 07 Life-Cycle Processes_ Part Two/022 Activities of incident management.mp4 | 119.38MB 07 Life-Cycle Processes_ Part Two/023 Incident-management interfaces-en.srt | 8.08KB 07 Life-Cycle Processes_ Part Two/023 Incident-management interfaces.mp4 | 78.67MB 07 Life-Cycle Processes_ Part Two/024 Problem management-en.srt | 9.14KB 07 Life-Cycle Processes_ Part Two/024 Problem management.mp4 | 93.66MB 07 Life-Cycle Processes_ Part Two/025 Key concepts of problem management-en.srt | 7.24KB 07 Life-Cycle Processes_ Part Two/025 Key concepts of problem management.mp4 | 66.01MB 07 Life-Cycle Processes_ Part Two/026 Problem-management activities-en.srt | 13.65KB 07 Life-Cycle Processes_ Part Two/026 Problem-management activities.mp4 | 135.42MB 07 Life-Cycle Processes_ Part Two/027 Problem-management interfaces-en.srt | 5.96KB 07 Life-Cycle Processes_ Part Two/027 Problem-management interfaces.mp4 | 65.87MB 07 Life-Cycle Processes_ Part Two/028 Request fulfillment-en.srt | 9.19KB 07 Life-Cycle Processes_ Part Two/028 Request fulfillment.mp4 | 92.63MB 07 Life-Cycle Processes_ Part Two/029 Access management-en.srt | 6.29KB 07 Life-Cycle Processes_ Part Two/029 Access management.mp4 | 64.79MB 07 Life-Cycle Processes_ Part Two/030 Continual Service Improvement_ Phase and process overview-en.srt | 1.84KB 07 Life-Cycle Processes_ Part Two/030 Continual Service Improvement_ Phase and process overview.mp4 | 18.71MB 07 Life-Cycle Processes_ Part Two/031 Seven-step improvement process-en.srt | 5.79KB 07 Life-Cycle Processes_ Part Two/031 Seven-step improvement process.mp4 | 58.21MB 07 Life-Cycle Processes_ Part Two/032 Summary_ Life-cycle processes-en.srt | 3.06KB 07 Life-Cycle Processes_ Part Two/032 Summary_ Life-cycle processes.mp4 | 31.29MB 08 Service-Management Functions/001 Functions overview-en.srt | 4.75KB 08 Service-Management Functions/001 Functions overview.mp4 | 51.96MB 08 Service-Management Functions/002 Service Desk organizational structure-en.srt | 8.55KB 08 Service-Management Functions/002 Service Desk organizational structure.mp4 | 90.09MB 08 Service-Management Functions/003 Service Desk and objectives-en.srt | 12.60KB 08 Service-Management Functions/003 Service Desk and objectives.mp4 | 121.22MB 08 Service-Management Functions/004 Technical management-en.srt | 5.56KB 08 Service-Management Functions/004 Technical management.mp4 | 54.16MB 08 Service-Management Functions/005 IT operations management-en.srt | 6.66KB 08 Service-Management Functions/005 IT operations management.mp4 | 64.36MB 08 Service-Management Functions/006 Application management-en.srt | 7.52KB 08 Service-Management Functions/006 Application management.mp4 | 73.72MB 08 Service-Management Functions/007 Summary_ Functions-en.srt | 3.60KB 08 Service-Management Functions/007 Summary_ Functions.mp4 | 34.06MB